Refund Policy

Effective Date: April 24th, 2025

1. 100% Acceptance Guarantee

We offer a 100% acceptance guarantee on all headshot photos processed through our service. 99.99% of our customers have had their orders accepted by government authorities.

2. Refund Eligibility

To be eligible for a refund under our 100% acceptance guarantee, the following conditions must be met:

• Your order must not be accepted by the government or relevant authorities.
• You must contact our support team within 30 days from the date of your purchase to request a refund.
• You must provide evidence that your headshot photo was not accepted. This may include a formal rejection notice from the government or passport authority.

3. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with your order details and the reason for the refund request.
2. Provide any necessary documentation or evidence that your headshot photo was not accepted by the government or relevant authorities.
3. Once your request is reviewed and approved, we will process the refund to the same payment method used during the original purchase.

4. Payment Method

Refunds will be issued to the same payment method used for the original transaction (e.g., PayPal or credit card).

5. Non-Refundable Situations

Refunds are not available in the following cases:

• If the headshot photo is accepted by the relevant authorities, even if you experience issues using the photo.
• If you fail to meet the refund eligibility criteria outlined above.
• If you request a refund after the allowed refund period.

6. Processing Time for Refunds

Once your refund request is approved, it will be processed promptly. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment provider.

7. Contact Information

If you have any questions about our Refund Policy or would like to initiate a refund request, please contact us at: